One operating system for registry, submissions, compliance, and external backflow workflows.
BackflowCore.ai gives water utilities one authoritative backflow record across devices, testers, service providers, customers, reviews, notices, dashboards, maps, and hazard follow-up workflows.
Review + auto-approval
Policy-driven routing keeps low-risk submissions moving while staff focus on exceptions and decision trace.
Portals with scoped access
Certified testers, provider admins, and customers interact with the workflow without tenant-wide admin visibility.
Compliance operations
Notices, communication history, compliance tracking, and queue-based follow-up stay tied to the underlying device and property.
Internal control without forcing every actor into the same interface.
Utilities need clean program control, but the work itself spans inspectors, testers, service providers, customers, and public entry flows. BackflowCore.ai keeps the authoritative record inside one product while giving each participant the right operating surface.
- Backflow-owned property and device records support imports, coordinates, due-date context, map views, and registry data quality workflows.
- Certified tester onboarding includes public registration, verification, credential documents, calibration evidence, and assignment-based test kit readiness.
- Dynamic forms and routing support authenticated submissions, public submissions, attachments, drafts, and outbox-style field workflows.
- Review queues, auto-approval policies, compliance tracking, notices, and communication history stay connected to the same device and property record.
The strongest product story is not a single screen. It is the fact that registry, readiness, submissions, compliance actions, portals, and reporting are coordinated instead of split across spreadsheets, inboxes, and disconnected tools.
Registry + map support
Teams can manage devices and properties with imported coordinates, property context, device history, and map-first visibility instead of flat lists alone.
Compliance + communications
Compliance tracking, notifications, escalation jobs, and communications traceability are part of the operating surface, not separate manual follow-up work.
Survey and hazard follow-up
Survey cases, hazard outcomes, and remediation follow-up workflows are present in the product, while deeper jurisdiction-specific policy automation continues to expand.
Seven operating surfaces utilities can actually evaluate today.
The marketing site should follow the implemented product surface, not a narrower legacy story. These are the feature buckets the current codebase and implemented backflow docs support.
Property, device, import, and data quality workflows
Manage backflow-owned properties and assemblies with serials, hazard context, imports, dedupe or merge workflows, next-test timing, and registry quality checks.
Onboarding, verification, documents, and calibration
Run public tester registration, approval, certification document review, multi-document credential tracking, and gating based on current calibration and kit readiness.
Forms, routing, drafts, public flows, and attachments
Use dynamic test report forms, device-type routing, authenticated and public submission paths, attachments, attestations, and draft or outbox-style workflows.
Tracking, notifications, traceability, and review action
Update compliance records, issue notices, maintain communications history, and move submissions through auto-approval or staff review without losing decision context.
Tester, provider-admin, and customer self-service
Support certified testers, service provider admins, and customer or property-owner experiences with scoped access instead of broad internal accounts.
Program overview, tester workspace, reporting, and spatial views
Utility teams can work from program dashboards, tester dashboards, review queues, reports, communication trace pages, and map-based registry visibility.
Survey cases, hazard outcomes, and corrective follow-up
Hazard assessment workflows, survey assignments, submissions, and follow-up records are in the product, while deeper policy automation and enforcement depth are still expanding.
From registry to compliance action in one operating path.
Utility demos are most credible when they follow the actual operating sequence: establish the record, verify readiness, capture the submission, decide it, then push the compliance timeline forward.
Build the property and device record
Start from imported or maintained registry data with coordinates, hazard context, service details, due-date baselines, and map visibility.
Verify the tester and equipment are ready
Check tester approval, certification evidence, calibration status, and kit assignment before the submission can move forward.
Load the right dynamic form and capture the test
Use device-type form routing, attachments, attestations, and draft support across authenticated and public submission paths.
Auto-approve or route to review
Apply policy-driven validation and manual review only where needed, while preserving rejection loops, decision trace, and queue context.
Advance compliance, notices, and reporting
Update the compliance record, issue or clear notices, maintain communication history, and feed dashboards, reports, and audit views from the same source.
Track survey or hazard follow-up where risk requires it
When survey-driven work is needed, case workflows and hazard follow-up stay inside the same product rather than becoming a separate side process.
One authoritative utility record, four distinct operating roles.
The product is strongest when the utility keeps the canonical program view while testers, service providers, and customers get the exact slice of workflow they need.
Utility leaders and compliance staff
Manage registry accuracy, approvals, queues, notices, dashboards, maps, and the authoritative compliance record across the program.
Certified testers
Maintain credentials, check readiness, find devices, capture dynamic forms, work from drafts or outbox flows, and track their own submissions.
Service provider admins
Coordinate tester rosters, company submissions, and provider-owned kit workflows while staying within provider-scoped access boundaries.
Customers and property owners
Claim properties, view status and history, and interact with limited self-service workflows without seeing internal utility data.
See program pressure before it turns into field chaos.
BackflowCore.ai is not only a submission tool. Utility leaders can work from dashboards, maps, queues, traceability pages, and reports that expose where program risk is building.
- Program and tester dashboards highlight readiness, queue pressure, and current work rather than only historical reporting.
- Map support adds geographic visibility for property and device records so teams can see concentration, coverage, and priority areas.
- Communication traceability and review queues help staff explain what happened, who acted, and what still needs intervention.
- Reporting and audit-oriented views help utilities show the state of the program without rebuilding the story from raw exports.
Program overview dashboards
High-signal program views for compliance, review work, visibility, and follow-up.
Tester workspace
Readiness and submission context for the field-facing side of the operating model.
Map + hotspot visibility
Property and device mapping tied to the backflow registry instead of a disconnected GIS side view.
Comms trace + auditability
Notice history, review decisions, and communication evidence remain tied to the same backflow workflow.
Important program depth that should stay out of the hero claim.
These areas matter, but they are better positioned as expansion work than as headline “fully shipped” messaging.
Deeper multi-tenant policy configuration
Jurisdiction-specific policy depth and tenant-level configuration continue to build out beyond the current core operating workflows.
Advanced enforcement automation
Lock-off, penalty, and heavily automated enforcement steps should be treated as next-stage depth rather than current headline capability.
Shared or deeply customizable dashboards
Current dashboards and reporting are real; later-phase shared layouts and deeper dashboard customization should stay in the expansion lane.
Scheduling, payments, and unrelated utility workflows
The product story should stay centered on backflow program operations, not on adjacent systems the design docs explicitly keep out of scope.
Request a walkthrough around the workflows your utility needs to tighten first.
The best demo starts with the program pressure you already feel: registry cleanup, tester readiness, dynamic submissions, compliance notices, dashboards, map visibility, or survey follow-up.
Proof over generic positioning.
- Registry + map for teams cleaning up device, property, and location visibility.
- Tester readiness + kits for programs gating submissions on verified people and calibrated equipment.
- Submissions + review for utilities replacing inbox, PDF, and spreadsheet workflows.
- Compliance + notices for leaders who need clearer communication trace and follow-up.